
Customer support
Shipping Policy
At Hokolite, we are committed to ensuring that your order arrives as quickly and efficiently as possible. Here’s what you can expect:
Processing Time
All orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next available business day.
Shipping Methods
We offer a variety of shipping options to meet your needs, including standard and expedited shipping. Delivery times will vary depending on your location and the shipping method you select during checkout.
International Shipping
We proudly offer international shipping to a wide range of countries. Additional shipping fees and customs duties may apply depending on your location.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and delivery address of your order.
Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email so you can follow the progress of your shipment.
Order Issues
If your order is delayed or lost in transit, please contact our customer support team, and we will assist you in resolving the issue promptly.
Return Policy
Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward return policy:
Eligibility for Returns
· Returns are accepted within 30 days of receiving your order.
· To be eligible for a return, items must be unused, in original packaging, and in resalable condition.
· Certain items, such as personalized products or items marked as final sale, are not eligible for returns.
How to Return an Item
To initiate a return, please contact our customer support team at [promo@hokolite.com] with your order number and the item(s) you wish to return. We will provide you with a return authorization and detailed instructions on how to send the item back.
Return Shipping Costs
· For domestic returns, we will provide a prepaid return shipping label.
· For international returns, customers are responsible for the return shipping costs.
Refunds
Once we receive your returned item, we will process your refund to the original payment method within 5-7 business days. Please note that original shipping fees are non-refundable.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately. We will either send a replacement or issue a full refund, depending on your preference.