Section 1: General & Ordering Proce
A: You can send us an inquiry through our website form or email us directly. We aim to provide a detailed quotation within 24 hours (excluding weekends and holidays). For urgent requests, please mark your email as "Urgent" or contact us via [Phone/WhatsApp/WeChat] for prompt assistance.
A: We offer flexible payment options based on the order type:
A: We provide comprehensive shipping solutions to meet your needs:
A: Yes, absolutely. We provide professional support for e-commerce businesses, including FBA labeling services, professional product photography, video material assistance, and direct shipment to FBA warehouses or other fulfillment centers.
Section 2: ODM/OEM & Customization Strength
(High R&D Capability) A: Yes, this is our core strength. Our experienced R&D department, with specialized engineers in structural and electronic circuit design, is fully capable of turning your concepts into reality. We work closely with trusted partners for plastic and metal molds to handle complex custom requirements. Whether it's a simple logo modification or a completely new product development from scratch, we have the expertise to deliver.
A: Yes. We can print your logo on LED products and customize packaging. Please provide your design files (e.g., AI, PDF) before production begins. We will always provide a digital mockup or physical sample for your final confirmation to ensure accuracy.
A: Lead times for custom orders depend on complexity and quantity. Typically:
Section 3: HOKOLITE Brand & Ready Stock
What is the Minimum Order Quantity (MOQ)? A: Yes, we maintain professional inventory for our own brand, HOKOLITE.
A: Thanks to our strong stocking capability, orders for HOKOLITE ready stock items are typically dispatched within 24-48 hours after payment confirmation. For small quantities, you can expect rapid delivery via express shipping.
Section 4: Quality Control & After-Sales
A: Quality is paramount. Our products are manufactured under a strict quality control system. We perform 100% QC inspection before delivery to ensure every unit meets our high standards. Our historical defective rate is maintained below 0.2%.
A: We generally offer a two-year warranty for our flashlights and lighting products.
A: We are more than just a manufacturer. We offer:
Backed by in-house R&D and 200+ global patents, we deliver differentiated lighting products designed for real market demand—not me-too items.
HOKOLITE ready stock with low MOQ options and fast delivery. Test the market quickly and scale with confidence.
Competitive pricing structures and clear channel policies designed to protect dealer profitability and long-term growth.
Professional product photos, videos, and datasheets provided—ready for e-commerce, retail, and promotional use.
Strict QC system, ultra-low defect rates, and reliable after-sales support ensure worry-free selling.
Our stratesy is to focus on delivering innovative products with outstanding quality and excellent service to ensure our customers success.
